File a dispute with your bank. You did not authorize the charges and you tried working with the business (Cursor) to resolve the issue. Save the emails as the evidence in case your bank needs it.
How do your fraud warnings come to you? Mine are phone calls from a known number, and there is always a question asked: "Are these authorized charges?" You answer "No".
If you got a fraud warning, and tried to work it out with the vendor instead of calling the bank and denying the charges immediately, that was an error.
Is this a credit or a debit card? If it's credit, I'd wait for the pending charges to settle or not. It's not unusual for billing issues to result in multiple authorizations, and if there's only one capture, it's just messy, but doesn't cause any damage.
File a dispute with your bank. You did not authorize the charges and you tried working with the business (Cursor) to resolve the issue. Save the emails as the evidence in case your bank needs it.
How do your fraud warnings come to you? Mine are phone calls from a known number, and there is always a question asked: "Are these authorized charges?" You answer "No".
If you got a fraud warning, and tried to work it out with the vendor instead of calling the bank and denying the charges immediately, that was an error.
The same way you handle any fraudulent charges. Notify the bank and they'll reverse the charges.
Is this a credit or a debit card? If it's credit, I'd wait for the pending charges to settle or not. It's not unusual for billing issues to result in multiple authorizations, and if there's only one capture, it's just messy, but doesn't cause any damage.
I’m curious how this happened.
Are you running cursor on 19 different machines?
Every chargeback costs the merchant significantly. The person you spoke to is poorly trained or not thinking this through.