Apparently, the British royal family came to the realization a couple of decades ago that it was not an adequate way of avoiding drama anymore.
> With a less deferential and increasingly aggressive media landscape, the strategy of "Never complain, never explain" was abandoned by Prince Charles (the future King Charles III) and his wife Diana, Princess of Wales, in the 1990s.
It's annoying to the outside observer, but in-general providing specific details risks opening yourself up to more criticism. It's a cynical stance, but understandable.
Only org's truly confident in their handling of an incident can afford to be open.
Obviously key stakeholders get the full details, but Joe Public doesn't get to know.
This maxim doesn't work for government, because they have to justify what they do because they are the ones trying to steer a country though very slack and unconnected reins.
The odd bit about the royals is that they are meant to be largely apolitical. They are supposed to be focused on charitable works, opening infrastructure and generally promoting togetherness.
This kinda worked because it meant that we don't have to pretend to like politicians. Great Britain (yes, not UK because its complex) gets to detach the pomp and circumstance from a political movement, allowing honours, events and occasions to largely be free of politics (despite honours being entirely political) This is why flag shaggers are so weird, its fine to like your country, but getting dressed up in a flag for anything other than sports or getting shitfaced is not the done thing. If you're gonna have a fight, at least do it over something tangible, like which ever football club your dad grew up near.
The bit that worked about the royals is that they were a mystery. We don't know who they really are (you rarely want to know everything about a person, because people are generally messy and ugly close up)
Frankly I don't want to know that harry and william fell out. I have no opinions on kate and megan. I am sure they are nice people, and moreover I couldnt give a fuck about what race one of them is, I'm not american, so why do I fucking care?
I just want posh grandad to say nice words to me at state occasions.
I also want that nonce andrew in jail.
ANYWAY
don't complain don't explain only works if you are only ever trying to bring people together. as soon as you trying to divide and conquer you have to explain.
I suppose think about it like you’re the captain of a ship. Imagine a captain always complaining about their peers, the ship, their outfit etc. And when giving orders they sound out their whole thinking process about why they are doing x or y. Versus never complaining or explaining in public. Certainly the former would be a less inspiring and weaker leader.
And yet, I feel so validated as a commoner who has (mostly in US politics) felt as though all rational rules of conversation, question and answer, and accountability are suspended.
Naive me joined other commoners to express aghast surprise at how stupid and clueless our leaders were (are!), completely clueless to the idea that perhaps we were (are!) being managed and that our rage burns off energy in a mostly harmless manner.
This is actually some really good advice on public relations to avoid drama
Apparently, the British royal family came to the realization a couple of decades ago that it was not an adequate way of avoiding drama anymore.
> With a less deferential and increasingly aggressive media landscape, the strategy of "Never complain, never explain" was abandoned by Prince Charles (the future King Charles III) and his wife Diana, Princess of Wales, in the 1990s.
I am not sure whether the motto is the cause there or the fact that Charles had a lot of drama going on...
It's annoying to the outside observer, but in-general providing specific details risks opening yourself up to more criticism. It's a cynical stance, but understandable.
Only org's truly confident in their handling of an incident can afford to be open.
Obviously key stakeholders get the full details, but Joe Public doesn't get to know.
It depends what you are trying to do.
This maxim doesn't work for government, because they have to justify what they do because they are the ones trying to steer a country though very slack and unconnected reins.
The odd bit about the royals is that they are meant to be largely apolitical. They are supposed to be focused on charitable works, opening infrastructure and generally promoting togetherness.
This kinda worked because it meant that we don't have to pretend to like politicians. Great Britain (yes, not UK because its complex) gets to detach the pomp and circumstance from a political movement, allowing honours, events and occasions to largely be free of politics (despite honours being entirely political) This is why flag shaggers are so weird, its fine to like your country, but getting dressed up in a flag for anything other than sports or getting shitfaced is not the done thing. If you're gonna have a fight, at least do it over something tangible, like which ever football club your dad grew up near.
The bit that worked about the royals is that they were a mystery. We don't know who they really are (you rarely want to know everything about a person, because people are generally messy and ugly close up)
Frankly I don't want to know that harry and william fell out. I have no opinions on kate and megan. I am sure they are nice people, and moreover I couldnt give a fuck about what race one of them is, I'm not american, so why do I fucking care?
I just want posh grandad to say nice words to me at state occasions.
I also want that nonce andrew in jail.
ANYWAY
don't complain don't explain only works if you are only ever trying to bring people together. as soon as you trying to divide and conquer you have to explain.
This article lacks a concise definition of what this means, other than "not commenting" and "just getting on with it", I would suppose.
I suppose think about it like you’re the captain of a ship. Imagine a captain always complaining about their peers, the ship, their outfit etc. And when giving orders they sound out their whole thinking process about why they are doing x or y. Versus never complaining or explaining in public. Certainly the former would be a less inspiring and weaker leader.
And yet, I feel so validated as a commoner who has (mostly in US politics) felt as though all rational rules of conversation, question and answer, and accountability are suspended.
Naive me joined other commoners to express aghast surprise at how stupid and clueless our leaders were (are!), completely clueless to the idea that perhaps we were (are!) being managed and that our rage burns off energy in a mostly harmless manner.